Google Ombudsman

This is an interesting idea, and I think not just for Google, but for Yahoo! and MSN and Ask as well:

"Google should hire an ombudsman.

This is not a new idea. But given Google's recent problems in court, its pageranking dalliance with a Moldavian hacker, and a report calling for third-party review of its click-based advertising programs, it may be time to revisit the proposition.

Because Google has become the de facto arbiter of information online, because Google publishes and changes information daily that affects the livelihood of thousands of businesses and individuals, and because there are no transparent forums for the redress of perceived wrongs, Google needs to demonstrate that they have their users' best interests at heart."

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